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Warranty

At Portio Shop, we stand behind the quality of our products. We offer a one-year warranty on all eligible items to ensure your satisfaction.

1. Warranty Coverage

This warranty covers defects in materials and workmanship under normal use for a period of one year from the date of purchase.

2. Exclusions

The warranty does not cover:

  • Damage resulting from misuse, abuse, or accidents.
  • Normal wear and tear, including scratches or cosmetic damage.
  • Products modified or repaired by unauthorized personnel.

3. How to Make a Claim

To make a warranty claim, please follow these steps:

  1. Contact our support team at support@portio.shop with your order number and a description of the issue.
  2. Provide photographic evidence of the defect, if applicable.
  3. If the claim is approved, we will provide instructions for returning the item.

4. Remedies

If your warranty claim is validated, we will either:

  • Repair the defective item.
  • Replace the item with a new or refurbished one.
  • Issue a refund, at our discretion.

5. Shipping Costs

Portio Shop will cover the shipping costs for sending the replacement or repaired item back to you. However, you may be responsible for shipping costs incurred when returning the defective item.

6. Contact Us

If you have any questions about our warranty policy or need assistance, please contact us at support@portio.shop.

Thank you for choosing Portio Shop!